Let’s sort it out.
A question, an idea or something that isn’t working? Tell us about it.
Please include your device, iOS version, app version and the steps that led to the issue. Please do not send your PIN or sensitive photos.
Quick answers
Do new captures appear in Apple Photos?
No. Photos taken directly in SeparaPics stay in the app. They only go to Apple Photos when you explicitly export them.
Can I import existing images?
Yes, using the photo picker, share menu or drag and drop. You can then choose to delete originals. Shared or dropped images may need to be matched to originals and confirmed by you first.
Do I need a new account?
No separate SeparaPics account is needed. Synchronization between devices uses your iCloud account.
What happens to deleted photos?
Deleted content goes to the trash, where you can restore it or delete it permanently. After 30 days it is removed during the next cleanup.
iCloud not syncing?
Check that both devices use the same iCloud account. Open Settings in SeparaPics and look at the last upload, download and any error message. Keep the app open with an internet connection. Do not uninstall it while photos may exist only locally.
Timer timing
Due items are cleaned up while the app is in use or when it opens again. iOS does not guarantee exact-time cleanup while the app is closed.